Return and Refund Policy

Return and Refund Policy

1. Right of Withdrawal

You have a period of 14 days from the receipt of your order to exercise your right of withdrawal. After this period, no return or refund will be accepted.

The right of withdrawal applies without justification and starts upon receipt of your order, whether by yourself or by a designated third party (excluding the carrier). If your order includes multiple items delivered separately, the period begins upon receipt of the last item.

Return Conditions

To be eligible for a return, the item must:

  • Be in its original condition, unworn, unused, with intact tags.

  • Be returned in its original packaging.

  • Be accompanied by proof of purchase (receipt or order confirmation).

Return Request

To initiate a return, contact us at contact@corvany.com.
Once your request is validated, we will provide you with a return label along with shipping instructions. Any item returned without prior agreement will not be accepted.

For any questions, contact us at contact@corvany.com.

2. Return Procedure

To exercise your right of withdrawal, you must send us a request by email at contact@corvany.com, specifying your desire to return.

Return Shipping Costs

  • Return shipping costs are the responsibility of the customer.

  • The processing time for returns varies depending on your location.

High-Value Items

For any item valued over 75 dollars, it is recommended to:

  • Use a shipping service with tracking.

  • Opt for shipping insurance.

We cannot guarantee the receipt of returned items in case of loss or damage during transport.

3. Return Policy

Eligibility Conditions

  • The item must be unused and returned in its original packaging.

  • Proof of purchase is required for any return request.

Damaged Items or Order Errors

Upon receiving your order, we recommend checking its condition. In case of a defective, damaged, or incorrect product, please contact us immediately so that we can find a suitable solution.

Non-Returnable Items

Certain items cannot be returned or refunded, including:

  • Perishable goods (food, flowers, plants).

  • Personalized items (custom orders).

  • Personal care products (cosmetics, hygiene items).

  • Hazardous materials (flammable liquids, gases, toxic substances).

For any questions regarding a specific item, please contact us before making a return.

Exchanges

If you wish to exchange an item for a different model, we recommend placing a new order and returning the originally purchased item.

4. Product Returns

Proof of purchase (receipt or order confirmation) is required for any return.
Once your request is accepted, we will provide you with the address to return the item.

Return shipping costs are the responsibility of the customer.

Refund

If your request meets the return conditions, we will process the refund for your purchase. Initial shipping costs will not be refunded, except in case of our error.

Refund Validation

  • The returned item is inspected upon receipt.

  • You will be informed of the acceptance or rejection of your refund.

  • If accepted, the refund will be made to the original payment method, with no additional fees.

Refund Timeline

The refund will be processed within 14 days maximum after return validation.
If the amount does not appear in your account within this timeframe:

  1. Check your bank statement.

  2. Contact your card issuer, as processing times may vary.

  3. Contact your bank.

If, after these checks, the refund still does not appear, contact us at contact@corvany.com.

6. Sale Items

Sale items follow the same return and refund conditions as non-sale items.

7. Exchanges

Exchanges are possible, including for items with defects or size issues. Return shipping costs are the responsibility of the customer.

To initiate an exchange, contact us at contact@corvany.com.

8. Gifts

Case 1: The item was purchased as a gift and shipped directly to the recipient

A gift credit of an equivalent value will be issued in the form of a gift voucher.

Case 2: The item was gifted after receipt by the buyer

The refund will be made directly to the gift giver's account.